Lucy Caplan, BACP

Lucy Caplan helps people facing a wide range of difficulties including anxiety, depression, addiction, relationship and family problems, grief and trauma. She also supports people dealing with work stress, parenting strain, sleep and eating concerns, and feelings of emptiness or isolation. Lucy uses straightforward, practical ways to help someone feel more able to cope with day-to-day life.

Lucy trained as a counsellor in 2007 and is a BACP member. She has 17 years of experience working across many issues, so she is used to the ups and downs that bring people into therapy. Her background includes supporting those affected by domestic violence, bereavement, addiction and workplace problems.

Her style is warm, non-judgemental and down-to-earth. Sessions focus on what the person wants to address, and Lucy adapts her approach to suit each individual. She balances listening with helping people set clear, achievable steps forward.

In practice Lucy draws on client-centred ways of working alongside techniques from cognitive behavioural approaches and solution-focused methods. She also uses motivational interviewing when people want help making changes such as smoking cessation or substance reduction. That mix lets her work short term or for longer packages of therapy.

Therapy sessions are offered by video calls, phone, live chat and text messaging so people can choose what fits their life. To begin the process a person completes a short matching questionnaire and then schedules sessions based on availability.

How Lucy’s approaches work online

Client‑centred therapy is about focusing on the person in front of the therapist. It involves active listening and helping people set the agenda for each session so therapy follows their priorities. Cognitive behavioural therapy, or CBT, looks at how thoughts, feelings and actions link together and uses practical tools to shift patterns that cause distress; it suits anxiety, depression and many stress-related problems.

Finding the right approach is part of the work. Lucy will discuss different ways of working and agree a plan with the client. That collaborative process means methods can be adapted over time to match goals and changing needs.

Online sessions are offered by video calls, phone, live chat and text messaging, which gives flexibility for busy lives. Video calls are good for face-to-face interaction and exercises that use shared materials. Phone sessions can be easier when bandwidth is limited or when someone prefers not to be on camera. Live chat or text messaging fits shorter check‑ins, ongoing support between sessions, or people who find writing a useful way to reflect.