Olivia Tay, BACP

Olivia Tay offers calm, practical support for people feeling overwhelmed by stress, anxiety, grief or low mood. She helps individuals who are struggling with self-esteem, motivation, sleep or eating concerns. Olivia also supports people coping with major life changes and intimacy-related worries. Olivia uses straightforward, person-focused conversations to help people make sense of difficult feelings. She creates a welcoming space where clients can talk about what matters without feeling judged. Sessions aim to build small, manageable steps toward better day-to-day functioning. Her approach draws on several well-established methods. Cognitive behavioural therapy (CBT) helps identify unhelpful thinking patterns and try out new responses. Acceptance and Commitment Therapy (ACT) supports people to clarify values and take meaningful action even when emotions are hard. Client-centred work focuses on listening and reflecting to help clients feel heard. Olivia has three years of professional experience and is a member of the British Association for Counselling and Psychotherapy, BACP. That registration is noted as part of her background and professional standing in the United Kingdom. She offers sessions in English and several West African languages, including Akan, Ewe and Twi. International clients may be supported where schedules and formats allow. People who want a gentle, practical approach often choose to start by describing the issue that feels most urgent. Olivia then helps shape small goals and practical steps to test between sessions and notice change.

Therapeutic approaches for online counselling

Olivia commonly uses Acceptance and Commitment Therapy, which helps people notice difficult thoughts and feelings while focusing on actions that match their values. This approach is useful for anxiety, low mood and coping with life changes because it emphasises practical steps rather than complete symptom removal.

She also draws on Cognitive Behavioural Therapy, a hands-on method that identifies unhelpful thinking patterns and tests alternative responses. CBT is often used for stress, sleep or eating difficulties and for learning new ways to manage strong emotions.

Finding the right approach is part of the work together. Olivia will talk with each person about their goals and preferences and then agree which methods to try. That collaborative process means techniques are adapted over time based on what helps most.

Online formats include video calls, phone sessions, live chat and text-based messaging, giving flexibility for different situations. Video allows face-to-face conversation, phone can fit into a short break, live chat suits written reflection and messaging supports brief check-ins between sessions. These options make it easier to keep therapy consistent around work, travel or family commitments.