Jolanta Grossi, BACP

Jolanta Grossi works from a client-centred approach that focuses on building a trusting therapeutic relationship. She encourages people to speak openly about what feels hard and helps them make sense of their feelings. Her style is warm and responsive, aiming to support personal growth and change.

She holds a BSc (Hons) in counselling and psychotherapy and is a member of the British Association for Counselling and Psychotherapy (BACP). That background informs how she shapes sessions and keeps developing resources to follow the BACP Ethical Framework. Sessions are adapted to each person rather than following a fixed script.

Jolanta helps people deal with a wide range of worries. These include trauma and abuse, grief, stress and anxiety, addictions, relationship and intimacy-related issues, and mood concerns such as depression and bipolar. She also works with difficulties like parenting strain, eating problems, anger, low self-esteem and ADHD-related challenges.

Additional areas she pays attention to include hoarding, hospice and end-of-life counselling, jealousy, phobias, self-harm and sexual assault and abuse. Her practice aims to be attentive to whatever arises in conversation and to respond in a flexible, person-focused way.

People can expect a therapeutic relationship that emphasises empathy, attunement and collaboration. Jolanta tailors discussions and practical steps to each person’s needs, helping them become more aware of their inner responses and relational patterns.

She works online with people in the United Kingdom and conducts sessions in English.

How a client-centred approach works online

Client-centred therapy focuses on creating a respectful, empathic relationship where the person leads the pace and topics of each session. The therapist listens closely, reflects what they hear and helps the person become more aware of their feelings and choices. This approach is useful for issues like anxiety, depression, relationship concerns and processing past hurts.

Jolanta adapts that humanistic perspective to online work by following the client’s pace and tailoring each conversation. She uses attunement and inquiry to help people notice patterns, integrate difficult parts of themselves and move towards personal goals. Deciding which way of working suits someone is part of therapy; the therapist and client explore needs, goals and preferences together to find the best fit.

Online formats include video calls, phone sessions, live chat and text-based messaging, offering different practical benefits. Video lets people use visual cues and maintain a strong sense of connection. Phone sessions can be a good option when bandwidth is limited or a less visual check-in is wanted. Live chat and messaging suit shorter check-ins, ongoing support between sessions or people who prefer typing to speaking. These options make it easier to fit therapy around work, family and daily life while keeping the focus on collaborative, person-focused care.