Kelly Mayes, BACP

Kelly Mayes helps people who are feeling overwhelmed, anxious or stuck. She speaks plainly and offers steady support when life feels hard. Kelly aims to make the first steps toward change feel manageable and clear.

She has nine years of professional experience and is registered with the British Association for Counselling and Psychotherapy, BACP. That background means she has worked across a range of common concerns, including stress, anxiety, depression and the effects of trauma and abuse.

Kelly also focuses on relationship and family matters, grief, sleeping difficulties, career worries and coping with life changes. Additional interests include post-traumatic stress, self-harm, social anxiety and phobia, and challenges often faced by young adults. She tailors sessions to the issue presented and to each person’s pace.

In sessions she listens without judgement and helps people name what matters to them. Conversations aim to identify practical steps, build coping skills and reduce overwhelming feelings. Kelly encourages small changes that add up to meaningful progress.

Her approach is collaborative and straightforward. Clients can expect clear goals, gentle challenge when useful, and a focus on skills that make day-to-day life easier. The work is practical and aimed at short- and longer-term improvements.

How evidence-based approaches work online

Kelly uses evidence-based therapeutic techniques that are focused on clear, practical steps people can use in daily life. One common approach emphasises identifying and changing unhelpful thinking and behaviour patterns to reduce anxiety and low mood; this helps with worry, social anxiety and sleeping problems. Another approach concentrates on processing traumatic events safely and building coping strategies to manage post-traumatic stress and the effects of abuse.

Finding the right approach is a collaborative process. The therapist will discuss goals, preferences and what feels manageable, and then try methods that fit the person’s needs. This means plans can be adjusted over time as someone notices what helps most.

Online therapy offers flexible ways to work. Video calls let people talk face to face when they want a fuller conversation. Phone sessions use less bandwidth and can be easier to fit into a work break. Live chat or text-based messaging are useful for shorter check-ins or when writing feels more comfortable. These options make it easier to keep continuity and to fit therapy around daily life.