Mercedes B Caballero, BACP

Mercedes B Caballero works with people who are feeling overwhelmed by stress, anxiety, low mood or relationship strain. She speaks English and Spanish and aims to make first steps feel smaller and more achievable. Mercedes presents a calm, straightforward way of talking that helps people find what feels most useful to them.

Mercedes holds accreditation with the British Association for Counselling and Psychotherapy, and she has three years of professional experience. She treats concerns such as trauma and abuse, addictions, grief, anger and the many practical effects of life change. She also supports people who want to build self-esteem, motivation and clearer communication skills.

Her practice draws on approaches that focus on relationships, personal meaning and internal parts. Sessions are conversational and paced to each person’s needs. She aims to help people notice old patterns and try different ways of relating to themselves and others.

In appointments Mercedes helps people name what matters most and set realistic, short-term goals. She emphasises the person’s own strengths and choice in how to move forward. Practical skills and gentle reflection are used together depending on what the client needs.

People who prefer working in English or Spanish can have sessions in either language. Online formats include video, phone, live chat and text-based messaging, which can be chosen to suit each person’s routine and preferences.

How Mercedes' approaches work online

Attachment-Based work focuses on how early and current relationships shape feelings and reactions. It helps people understand trust, closeness and patterns that repeat in relationships. Client-Centred Therapy puts the person at the heart of the process - the counsellor listens with curiosity and supports the client to find their own answers and sense of direction. Internal Family Systems looks at the different parts inside a person, helping to notice protective or wounded parts and to create kinder internal conversations.

Choosing the best approach is part of the work. Mercedes will discuss goals and preferences with each person and try ways of working that feel most useful. This is a collaborative process and can change over time as needs and priorities shift.

Online therapy here can be done by video call, phone, live chat or text-based messaging. Video calls allow face-to-face conversation and visual cues, while phone sessions can fit into a busy day or use less bandwidth. Live chat and messaging suit shorter check-ins, ongoing reflection between sessions or moments when writing feels easier than talking. These options make it easier to fit counselling into daily life and keep progress moving forward.