Pauline Crossfield, BACP

Pauline Crossfield focuses on helping people who feel overwhelmed by stress, anxiety or low mood. She explains things simply and listens without judging. Pauline aims to make first steps feel manageable for anyone ready to try something different.

She uses a client-centred approach that puts the person speaking at the heart of each session. That means sessions are driven by the client’s priorities and pace, not a fixed script. Pauline encourages people to name what matters most and to explore feelings and choices in an accepting space.

Pauline has five years of professional experience in the United Kingdom and holds BACP registration. Over that time she has supported people dealing with relationship issues, grief, trauma or the strain of caregiving and compassion fatigue. She also helps those facing life changes and questions about identity, including LGBT concerns.

In practical terms Pauline offers straightforward conversations and collaborative planning. She helps clients develop coping steps, build self‑esteem and practise ways to manage anxiety or low mood between sessions. Coaching-style work is available when people want focused goal setting.

Sessions aim to be down to earth and paced to each person. The focus is on what the client wants to achieve and on small, realistic changes that make daily life easier. Pauline is clear about next steps and supports people as they try them out.

Client-centred support delivered online

Client-centred therapy places the person's experience at the core of the work. It involves open listening, reflecting what the client says and helping them decide what matters most. This style suits people coping with anxiety, depression, grief or relationship difficulties who want an accepting space to talk and to find their own solutions.

The therapist treats therapy as a collaboration. Together they will try different ways of working and agree on goals that feel meaningful. Pauline will help clients choose the approach that best matches their needs and goals, and adapt it as progress is made.

Online sessions are offered by video call, phone, live chat or text-based messaging to fit different lives. Video calls let people read non-verbal cues; phone sessions need less bandwidth and can be easier for quick check-ins. Live chat or messaging suits shorter, more frequent contact and helps people keep momentum between longer sessions. These options aim to make talking to a therapist more flexible and accessible for busy schedules.