Rachel Kilburn, BACP

Rachel Kilburn is a counsellor and a member of the British Association for Counselling and Psychotherapy, with ten years of experience. She draws on her own life roles as a mother, daughter and partner to relate to the ups and downs clients describe. Rachel aims to make the first step feel manageable for people who are nervous about starting therapy. Her practice uses an integrated approach that pulls from several methods. Rachel blends client-centred listening with practical tools from cognitive behavioural therapy and focused problem-solving. She also uses psychodynamic ideas and trauma-focused work where helpful, tailoring the mix to the individual. Sessions are paced to suit each person. Rachel invites people to talk about the areas that have mattered most to them. She offers space to name difficult feelings and to look at how past events still affect daily life. Her work often addresses stress, anxiety, grief, low self-esteem and depression. She also supports people coping with life changes, caregiver strain, attachment concerns and workplace pressures. Trauma and abuse, panic and social anxiety are included among her focus areas. People can expect a straightforward style that balances listening with practical steps. The goal is to help people relate differently to painful experiences and make choices that feel more manageable. Rachel aims to build a trusting relationship so clients can move forward at a pace that feels right.

How Rachel’s approaches work online

Client-Centred Therapy focuses on empathic listening and helping the client lead the conversation. This approach is useful when people need a safe space to explore feelings and make sense of life events. Cognitive Behavioural Therapy, or CBT, works by identifying unhelpful thought patterns and testing new behaviours. It is often chosen for anxiety, panic and low mood because it gives clear, practical steps people can try between sessions.

Finding the right approach is part of the work together. Rachel will discuss different ways of working and help decide what fits the person's goals and preferences. That choice is reviewed as therapy progresses so the plan can change if needed.

Online therapy makes sessions more flexible. Video calls allow face-to-face conversation when a longer session is helpful. Phone sessions can be used when bandwidth is limited or when someone prefers not to be on camera. Live chat and text-based messaging suit shorter check-ins, brief reflections or people who find writing easier than speaking. These options help people fit therapy around work, caregiving and daily life while keeping the focus on progress and practical change.