Carole Scarlett, BACP

Carole Scarlett welcomes people who are feeling overwhelmed, stuck, or unsure how to move forward. She writes plainly and listens closely so each person can find clearer next steps. Carole offers both short-term and longer-term support, depending on what someone needs right now. She uses a person-centred style that puts the client’s experience at the heart of sessions. That means the conversation follows what matters most to the client, while practical strategies from cognitive behavioural therapy and solution-focused work are used when helpful. Motivational interviewing is used to support change when people feel ambivalent. Carole has 22 years of experience working with adults on concerns such as stress, anxiety, depression, grief, trauma and abuse, self-esteem and major life changes. She also pays attention to attachment matters, codependency, isolation and cultural issues when these affect someone’s wellbeing. Her background includes supporting people who have faced domestic violence, eating and self-harm struggles, and difficult separations. In sessions she aims to be warm, direct and encouraging. Conversations are designed to build practical skills alongside greater self-understanding. She helps people notice strengths they already have and uses focused tools to reduce distress and improve coping. Carole works from the United Kingdom and offers help in English. She combines steady support with concrete steps so people can begin to feel more capable and move towards clearer goals.

How Carole’s approaches work online

Client-centred work focuses on the person’s priorities and feelings. Online sessions follow where each person wants to take the conversation, with the counsellor listening and reflecting to help people find their own solutions. Cognitive behavioural therapy, or CBT, looks at thoughts and behaviours that keep problems going and teaches practical steps to change them; it can help with anxiety, low mood and unhelpful habits. Trauma-focused work concentrates on the effects of traumatic events and uses careful, paced methods to reduce distress and strengthen coping skills.

Choosing the best approach is a shared process. The therapist will talk through goals, preferences and what feels most useful, then adapt techniques over time. That collaborative planning means the work can change as progress is made or new issues arise.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video suits in-depth conversations and visual contact, while phone sessions can be easier when bandwidth is limited. Live chat and messaging are useful for shorter check-ins, writing through difficult thoughts, or fitting support into a busy day. These options give flexibility so therapy can fit around work, caring duties and other commitments, while still allowing therapists and clients to work on clear goals together.