Hannah Prentice, BACP

Hannah Prentice is a counsellor registered with the British Association for Counselling and Psychotherapy (BACP). She has ten years' experience supporting people through stress, anxiety, depression and major life changes. Hannah offers one-to-one sessions that aim to help people feel heard and understood so they can take manageable steps forward.

Her approach begins by listening without judgement. She creates a calm space where someone can talk about loneliness, low self-esteem, relationship problems or career worries. Hannah pays attention to each person's story and values their individual experience.

She often uses client-centred ways of working, focusing on what matters to the person in front of her. That can mean helping someone name emotions, make sense of a difficult choice, or find small changes that reduce overwhelm.

Hannah has trained at CPCAB Level 4 in Therapeutic Counselling and holds a BA (Hons) in Philosophy. She also completed a range of further modules and courses covering psychology, mental health awareness, bereavement support and safeguarding.

Her background includes work with community mental health teams, hospital support, victim services and pregnancy support centres. Those roles have given practical experience of common problems such as grief, caregiver stress, bereavement and financial hardship.

People come to Hannah for help with topics like parenting strain, compassion fatigue, isolation, life purpose and coping after separation. She works at a steady pace so people can explore feelings and try out new ways of coping.

How client-centred work translates to online therapy

Client-Centred Therapy focuses on listening, empathy and following the person's lead to help them make sense of feelings and choices. This approach is useful for issues like low self-esteem, anxiety, relationship problems and feelings of emptiness because it centres the person's own priorities and pace.

Working this way online means the counsellor spends time reflecting what the person says, asking gentle questions and supporting practical next steps. The therapist and client decide together whether sessions should focus on understanding emotions, solving immediate problems or building day-to-day coping skills.

Online sessions can be arranged as video calls, phone sessions, live chat or text-based messaging to suit different needs. Video is helpful for a fuller conversational feel, phone calls use less bandwidth and can be easier if someone prefers not to be on camera, while live chat or messaging can work for quick check-ins or when typed reflection feels easier.

Finding the right approach is part of the work. The therapist will discuss goals and preferences and adapt the way she works to fit what the person wants to achieve. This collaborative process helps match session format and therapeutic focus to everyday life and practical constraints.