Iwen Chen, BACP

Iwen Chen is a BACP counsellor based in the United Kingdom. She brings six years of professional experience helping people manage stress, anxiety and depression. She also supports those coping with relationship strain and major life changes. Iwen speaks English and Mandarin and has lived in several countries, which informs her understanding of varied life situations.

Her background includes person-centred practice combined with cognitive behavioural techniques and solution-focused ideas. That means she focuses on a person’s concerns while offering practical tools to try between sessions. She uses short, clear strategies when clients want fast relief, and a gentler, exploratory style when people want to reflect and understand patterns.

Iwen pays attention to attachment and abandonment themes, family of origin issues and communication problems. She also works with concerns such as body image, addiction, caregiver stress and immigration-related issues. Her approach adapts to what each person brings into the room rather than following a single script.

Sessions are conversational and straightforward. She aims to make goals concrete, with simple steps to practise outside therapy. Meetings can involve reframing thoughts, trying small experiments, or setting boundaries, depending on what feels most useful.

People who want a calm, down-to-earth counsellor often find her style fits well. She frames progress as steady and practical, and helps clients track changes over time. The emphasis is on clear communication and realistic steps toward healthier coping.

Therapeutic approaches adapted for online sessions

Client-Centred Therapy focuses on listening and empathy. The counsellor offers non-judgemental attention and helps the person find their own solutions, which suits people wanting to explore feelings and make sense of life events.

Cognitive Behavioural Therapy, or CBT, looks at how thoughts, feelings and behaviours link together. It uses practical exercises and simple experiments to change unhelpful patterns, which can help with anxiety, low mood and stress.

Finding the right approach is part of the work together. The therapist will discuss goals and try methods that match the client’s needs and preferences. Treatment plans can combine talking, practical exercises and small between-session tasks so the approach stays collaborative.

Online therapy offers flexibility through video calls, phone sessions, live chat and text-based messaging. Video sessions let people read facial cues and practise conversations; phone sessions can be easier if bandwidth is limited; live chat or messaging suits short check-ins and ongoing support. These options help people fit therapy into busy lives and keep progress steady over time.