Nicola Juffs, NCPS

Nicola Juffs helps people who are struggling with stress, anxiety, grief, low self-esteem and depression. She also supports people coping with life changes and workplace pressures. Nicola presents herself in a warm and straightforward way to make the first step feel less daunting.

Nicola uses a human-focused approach that centres on each person's experience. She aims to build a calm, non-judgemental space where thoughts and feelings can be spoken about plainly. Sessions are practical and aimed at small, achievable steps between meetings.

Her work draws on client-centred ways of talking alongside solution-focused techniques. That means Nicola listens closely, reflects what matters to the person, and helps shape short-term goals to move forward. Conversations tend to be collaborative and goal-oriented rather than long lists of tasks.

Nicola trained as a Humanistic Counsellor and holds the NCPS credential. She has around eight years of counselling experience alongside earlier roles supporting people in mental health, women's services and the homeless sector. Those roles inform a grounded, empathic style in her sessions.

People meet Nicola when they want clearer thinking, steadier moods, and more confidence handling difficult situations. She works at a pace that suits each person and focuses on practical strategies that fit everyday life.

How client-centred and solution-focused therapy work online

Client-Centred Therapy places the person's experience at the centre of each session. The counsellor listens without judgement, reflects what has been heard and helps the person clarify feelings. This approach works well for anxiety, low self-worth and grief because it creates space to be understood.

Solution-Focused Therapy concentrates on small practical steps and achievable goals. Sessions look at what is already working, then build brief strategies to change the next few days or weeks. It is useful for stress, workplace problems and coping with life changes when quick, doable adjustments are needed.

Choosing the right approach is part of the work together. Nicola will talk with each person about goals, preferences and what feels most helpful. Together they decide whether to focus on understanding and support, practical steps, or a mix of both.

Online therapy offers flexibility in how people meet a counsellor. Video calls enable face-to-face conversation, phone sessions can be useful when band width is limited, and live chat or text-based messaging suit shorter check-ins or those who prefer not to be on camera. These options help fit therapy around work, family and daily routines while keeping the focus on practical progress.