Rachael Moss, NCPS

Rachael Moss is a counsellor based in the United Kingdom with three years of professional experience. She works with people facing stress, anxiety, depression and grief, and helps them build confidence and self-worth.

Her style is warm and welcoming. She listens with empathy and respect, and aims to create a calm space where clients can speak openly about what’s worrying them. Conversations focus on what matters to the client and on practical steps forward.

Rachael’s core approach is client-centred therapy, which means she places the person’s experience at the heart of each session. She also draws on cognitive behavioural techniques to help change unhelpful thinking and behaviours, and on solution-focused ideas to set clear, achievable goals.

She pays attention to issues around attachment, guilt and shame, and isolation, and offers support around life purpose, self-love and forgiveness. Rachael also works with people experiencing compassion fatigue and those navigating pregnancy and childbirth related concerns.

Sessions aim to build understanding and small, manageable changes. The counsellor treats each person as the expert in their life and highlights their strengths while addressing what’s holding them back. Rachael encourages gradual progress and practical coping tools that fit everyday life.

Approaches and practical online counselling

Rachael uses client-centred therapy and cognitive behavioural therapy in online work. Client-centred therapy focuses on understanding each person’s experience and offering empathic listening so clients feel heard and valued; it helps with emotional processing and building self-trust. Cognitive behavioural therapy looks at the links between thoughts, feelings and actions and teaches techniques to reduce anxiety, lift mood and change unhelpful patterns.

Choosing an approach is a collaborative process. The counsellor will discuss goals, preferences and what feels most useful, then adapt sessions as needs evolve. Clients and the therapist decide together which methods to try and review progress regularly.

Online sessions are offered by video call, phone, live chat or text-based messaging to make counselling more flexible. Video calls are close to face-to-face conversation, phone sessions can suit those who prefer not to be on camera, live chat is useful for brief check-ins, and text messaging can let someone share thoughts between sessions. These options help people fit therapy around work, family and daily life while keeping the focus on practical support and emotional change.