Veronica Prieto, BACP

Veronica Prieto is a BACP counsellor who brings four years of direct counselling experience and a long history of practical support work. She speaks English and Spanish and draws on her own experience adapting to a new country to relate to people facing stress and change. Veronica bases sessions on warm, non-judgemental conversation and clear, mutual goals. Before training as a counsellor she spent over 20 years providing hands-on support to carers of children with disabilities and vulnerable adults. That background gave her practical insight into caregiver strain, chronic illness, and complex life routines. She uses that insight to help people manage everyday pressure and long-term challenges. Veronica tends to work in a collaborative style. She explores what matters most to the person in front of her and discusses which approaches might help. Sessions focus on building strengths, practical coping skills, and small steps toward change. The tone is friendly and straightforward rather than clinical. Common concerns she addresses include stress, anxiety, grief, low self-esteem, parenting challenges, relationship issues, trauma and abuse, eating and career worries, and fatigue from caregiving. She also supports people wrestling with identity, discrimination, and the effects of major life transitions. Sessions can suit people from different cultural and language backgrounds. Veronica aims to tailor work to each person’s needs, drawing on a mix of client-centred listening, cognitive tools, emotionally focused work, existential reflection, and mindfulness practices.

Therapeutic approaches for online support

Veronica uses client-centred work to create a supportive space where the person feels heard. This method focuses on listening, empathy and following the client’s priorities to build trust and clarify goals.

She also uses cognitive behavioural therapy or CBT to help people identify unhelpful thoughts and try practical behaviour changes. CBT is useful for anxiety, low mood, and everyday stresses where small shifts in thinking and action can make a difference.

Emotionally focused work is another strand she draws on to help people identify and express strong feelings and to heal hurt from close relationships. This approach can assist with grief, relationship pain, and patterns that keep causing distress.

Finding the right mix of approaches is part of the process. Veronica will discuss different options and help decide what fits best for the person’s needs, goals, and preferences. She treats this as a collaborative exploration and adjusts the plan as work progresses.

Online therapy offers practical flexibility. Video calls are good for fuller conversations when seeing facial cues matters. Phone sessions need less bandwidth and can fit into a short break from work. Live chat or text messaging can be helpful for quick check-ins, written reflection, or when typing feels easier than speaking. These options make it simpler to keep continuity of care while balancing life commitments.