Vickie Wai Hay Chan, BACP

Vickie Wai Hay Chan is a counsellor with 18 years of experience. She moved to the United Kingdom from Hong Kong in 2022 and offers therapy in English, Mandarin and Cantonese. Vickie is registered with the British Association for Counselling and Psychotherapy (BACP) and holds a Master degree in Counselling.

Vickie has worked across hospitals, social services and employee assistance programmes. Much of her work has focused on stress, work-related pressures, relationship concerns and mental health. She has supported people through grief, trauma and major life changes, and has experience with sexual health and intimacy issues.

Her style draws on client-centred principles, and she also uses cognitive behavioural ideas and emotionally-focused methods. She aims to create a calm, respectful space where people can talk about what matters to them. Conversations are straightforward and practical, aimed at clearer thinking and small, achievable steps.

Vickie pays attention to culture and family background when this is important to a person. She helps people explore attachment patterns, body image, communication problems and issues around pregnancy or postpartum changes. She also offers support for mood disorders, bipolar challenges and coping with career shifts.

Sessions can include short-term coaching or longer therapeutic work, depending on what a person needs. Vickie emphasises building self-awareness and practical coping skills. Her approach aims to help people find inner strengths and move forward at a manageable pace.

How her approaches work online

Client-Centred Therapy focuses on listening and supporting a person to find their own answers. It is useful for building self-esteem, exploring life purpose and working through family of origin issues. Cognitive Behavioural Therapy (CBT) looks at thoughts and behaviours to reduce symptoms like anxiety or low mood, and it can help with sleeping problems, coping strategies and anger. Emotionally-Focused Therapy (EFT) is about understanding and changing emotional responses in relationships and intimacy, which can help with communication problems and attachment issues.

Finding the right approach is part of the work. Vickie will discuss goals and preferences at the start and adapt methods together. That way the plan fits a person's needs rather than forcing one style on everyone.

Online sessions use video calls, phone sessions, live chat or text-based messaging to give flexibility. Video calls let people use visual cues for emotionally focused work. Phone sessions can be easier when bandwidth is limited or for a shorter check-in. Live chat and text messaging can suit people who prefer writing or need more frequent brief support. These options make it easier to fit therapy around work, family or travel while keeping therapy consistent.