Benjamin Roberts, NCPS

Benjamin Roberts is a counsellor based in the United Kingdom with three years of professional experience. He puts listening first and aims to create a warm, non-judgemental space where people can talk honestly about what matters to them. Ben believes clients are experts in their own lives and works alongside them to find practical ways forward.

He supports people facing a wide range of concerns including addictions, depression, low self-esteem, relationship difficulties and issues related to sexuality and LGBT identity. He also works with people coping with chronic pain, chronic illness such as CFS/ME, autism and Asperger syndrome, and the fallout from separation or divorce. Other areas he helps with include post-traumatic stress, panic, isolation, guilt, shame and process addictions.

Sessions are conversational and person-focused. Ben aims to make sessions feel straightforward and useful, helping people to talk through feelings and test out small changes between meetings. He emphasises compassion in the way he responds and encourages self-kindness when clients are struggling.

Ben offers video calls, phone sessions, live chat and text-based messaging to fit different needs and schedules. He works in English and sees people within the United Kingdom only. The service uses a subscription model for sessions that can be cancelled at any time.

To start, people complete a short matching questionnaire and choose a time that suits them. Ben then works collaboratively to shape a plan that matches each person’s goals and pace.

How evidence-based approaches work online

Ben often draws on evidence-based therapeutic techniques that focus on understanding patterns of thinking and behaviour and building self-compassion. Cognitive-style approaches look at unhelpful thought patterns and teach practical ways to test and change them; they are useful for anxiety, panic and low mood. Compassion-focused ideas help people reduce self-criticism and increase kinder responses to difficult feelings, which supports recovery from shame, guilt and struggles with self-esteem.

Choosing the right approach is a collaborative process. Ben will work with each person to identify which methods fit their goals and preferences, and he will adapt the plan as therapy unfolds. The process is paced to match the person's readiness and day-to-day life.

Online sessions are offered by registered or accredited professionals using video calls, phone sessions, live chat or text messaging. Video calls are good for a full conversational session, phone sessions can be helpful when bandwidth is limited or a quick check-in is needed, and chat or text can suit brief updates or people who prefer typing. These options make it easier to fit therapy around work, family life and health needs while keeping therapeutic continuity over time.