Caroline Laing, BACP

Caroline Laing is a BACP-registered counsellor who works with people feeling anxious, low or stuck. She aims to help clients make sense of difficult emotions and build steadier confidence. Her style is warm and down-to-earth, with simple, practical steps alongside listening and understanding.

Caroline focuses on everyday problems like stress, anxiety, low self-esteem and depression. She also supports people facing relationship strain, grief, parenting pressures, career changes and burnout. Her practice covers trauma and abuse, anger, compassion fatigue and coping with life transitions.

Her approach is rooted in client-centred therapy, which means she follows the person’s lead and creates space to be heard. She combines that with motivational interviewing to encourage change and solution-focused work to set clear, short-term goals. These methods aim to make conversations useful from the first sessions.

Caroline brings three years of one-to-one experience and a background in group work facilitation and supervision. She is a member of the British Association for Counselling and Psychotherapy, shown as BACP, and carries professional insurance.

Sessions can help people untangle attachment worries, codependency and communication problems. Caroline also works with issues such as chronic illness, caregiver stress, avoidant or dependent personality patterns, and the practical fallout of separation or domestic violence.

She offers video calls, phone sessions, live chat and text messaging. To begin, people complete a short matching questionnaire and then schedule sessions according to therapist availability.

How Caroline’s approaches work online

Client-centred therapy focuses on listening and following what matters most to the person. The therapist offers understanding, reflects what is heard and helps the client make sense of feelings. This approach is often helpful for people dealing with grief, low self-esteem or relational pain.

Motivational interviewing helps people find their own reasons to change. It uses guided questions and reflective listening to build motivation for steps forward. This can suit someone stuck on a decision about relationships, work or health-related behaviours.

Solution-focused therapy is practical and goal-oriented. Sessions focus on small, achievable changes and steps that can be tried between meetings, which is useful for stress, coping with life changes and short-term problems.

Finding the right mix of methods is part of the work. Caroline will collaborate with each person to decide what feels most helpful, adjusting the approach as goals and needs evolve. This makes therapy a joint process rather than a one-size-fits-all plan.

Online sessions offer flexibility and accessibility. Video calls let people use visual cues and more personal contact. Phone sessions can fit a break at work or be easier when bandwidth is limited. Live chat and text-based messaging provide shorter check-ins, written reflection and support between longer sessions. Registered or accredited professionals can adapt tools and exercises to each format so therapy can fit into everyday life.