Dr. Caroline Norman, BACP

Dr. Caroline Norman helps people who are feeling overwhelmed by stress, grief, anxiety or the lasting effects of difficult childhoods. She works with adults on relationship strain, parenting pressures, career worries and problems such as addiction, low self-esteem and anger. Her approach is practical and warm, aimed at helping people notice what gets in the way and find different ways to cope.

Caroline has been a counsellor and psychotherapist for 12 years and holds a PhD in sociology. She also has a postgraduate diploma in cognitive behavioural therapy and a diploma in integrative counselling and psychotherapy. She draws on psychodynamic ideas, client-centred work and CBT to suit each person’s needs.

Her background includes work within the NHS as a psychotherapist and addictions counsellor, plus roles in workplace counselling where she supervised other therapists. She now runs a busy private practice and has extensive remote therapy experience, providing video, phone and text-based sessions for more than nine years.

Sessions may be short term or longer term depending on what someone needs. In practice she focuses on understanding how past experiences shape present feelings and relationships, and then helping people try different responses. She also offers coaching-style support for practical life changes and career concerns.

Caroline brings lived experience alongside her academic and clinical training. She aims to be reflective, thoughtful and down-to-earth in sessions, helping people feel heard and to take small, manageable steps forward.

How her approaches work online

Attachment-based work looks at how early relationships shape feelings and behaviour now, helping people understand patterns in their close connections and move towards healthier ways of relating. Client-centred therapy focuses on the person’s experience, with the counsellor offering empathic listening and support so clients can find their own solutions. Cognitive behavioural therapy (CBT) breaks problems into thoughts, feelings and actions and uses straightforward exercises to shift unhelpful patterns, which can help with anxiety, depression and low mood.

Finding the right approach is a collaborative process. The therapist will listen to your aims and trial different methods to see what fits. Together you will set goals and check progress, adjusting techniques to match what feels most helpful for your situation.

Online therapy offers practical flexibility: video calls let you see facial cues and build rapport, phone sessions can fit into a work break or require less bandwidth, and live chat or text messaging allow brief check-ins or ongoing support between sessions. These options make it easier to fit therapy around daily life while still working with experienced registered professionals.