Charlotte McKenna, BACP

Charlotte McKenna helps people facing stress, anxiety, depression and life changes. She supports those dealing with grief, relationship and intimacy issues, parenting strain, sleep problems, anger and addictive behaviour. Her practice also covers compassion fatigue, career worries and long-term health challenges such as chronic pain or illness.

She works in a person-centred way and introduces Trauma-Focused Therapy when past harm is part of the difficulty. Sessions begin with what matters most to the client. The therapist listens first, then helps people make small, practical steps toward clearer thinking and steadier feelings.

Charlotte is a BACP member, which means she follows professional standards set by that organisation. She has three years of experience working with adults in the United Kingdom. Her background includes supporting people through separation, bereavement, addiction and issues around attachment and control.

Therapy is conversational and paced to each person. Some sessions focus on exploring painful memories gently. Others focus on building coping skills and better communication. Technique choice depends on what the client finds most useful.

Sessions are available through video calls, phone sessions, live chat or text-based messaging. People can pick the format that fits their routine and comfort. Getting started involves a short questionnaire and scheduling a time that suits the client.

Approaches that translate to online therapy

Client-Centred Therapy focuses on listening, empathy and meeting each person where they are. It helps people who need to feel heard, build self-worth and make choices that match their values. Trauma-Focused Therapy involves gentle work on past events that continue to affect daily life and is used when traumatic experiences are a central concern.

Choosing the right approach is part of the work. The therapist will collaborate with the client to identify goals, try different methods if needed, and adjust the plan as progress is made. This is a shared process that values the client’s preferences and pace.

Online sessions are available by video call, phone, live chat and text-based messaging, offering practical flexibility. Video calls allow face-to-face conversation and visual cues. Phone sessions can be a good fit when bandwidth is low or a shorter check-in is needed. Live chat and messaging suit people who prefer writing or need support between longer sessions. These options make it easier to fit therapy around work, family commitments and mobility limits, while still allowing regular contact with a registered or accredited professional.