Charlotte O'Neill, BACP

Charlotte O'Neill is a counsellor who focuses on helping people manage stress, anxiety, low self-esteem and life transitions. She uses straightforward, person-centred care so clients lead the pace and topics. Charlotte is a member of the British Association for Counselling and Psychotherapy, listed as BACP.

Charlotte offers a calm, non-judgemental space where people can talk about what is worrying them. She supports practical steps for coping while also listening to deeper concerns about meaning, relationships and identity. Sessions aim to make things feel more manageable and help people move forward.

Her approach is flexible and tailored to each person. She draws on client-centred work to follow what matters most to the client. She also uses solution-focused techniques to set clear, achievable goals and existential ideas to look at wider life questions when these come up.

Charlotte has three years' experience working with issues such as depression, trauma and grief as well as relationship and intimacy-related concerns. She also pays attention to more specific areas like attachment, caregiver stress, chronic illness and body image. Her practice suits people wanting a thoughtful, steady counsellor to explore both practical problems and deeper life concerns.

Sessions are offered in English and delivered online through video calls, phone, live chat or text messaging. To start, people complete a short matching questionnaire and schedule sessions according to availability.

Therapeutic approaches and online working

Charlotte uses client-centred therapy which means the conversation follows what matters to the person. The focus is on listening, understanding and helping people make sense of their feelings and choices. She also draws on solution-focused therapy to identify small, practical steps that can bring quicker relief and clearer direction.

Finding the right approach is part of the process and will be decided together. Charlotte will work with the client to match methods to their goals, needs and preferences, adapting over time as those needs change. This collaborative way helps people feel involved in planning the work rather than having a fixed programme imposed on them.

Online sessions are offered by video calls, phone, live chat or text-based messaging to increase flexibility. Video calls let people talk face to face, phone sessions can fit into a busy day or need less bandwidth, live chat can be lighter and quicker, and messaging supports short check-ins between appointments. These options make it easier to keep therapy consistent around work, caring responsibilities and daily life.