Charlotte Yau, BACP

Charlotte Yau is a counsellor who helps people manage stress, anxiety, grief and depression. She supports people facing trauma, parenting strain, relationship and intimacy-related issues, and challenges like low self-esteem and anger. She also works with those coping with life changes, career pressure, compassion fatigue and ADHD. Charlotte uses practical, down-to-earth language and aims to make sessions simple to follow. Charlotte creates a warm, accepting space where people can talk through difficult memories and confusing feelings. She respects cultural background and individual stories and tries not to rush people into labels. Sessions are collaborative - she listens first, then suggests small, workable steps to try between meetings. She draws on several well-known approaches to shape her work. Cognitive Behavioral Therapy, or CBT, looks at unhelpful thinking patterns and tests new ways of behaving. Acceptance and Commitment Therapy, ACT, focuses on values and learning to live alongside difficult thoughts rather than fighting them. Mindfulness and Dialectical Behavior Therapy skills are also used to help with emotional regulation and staying present. Client-Centred Therapy informs the way she listens and responds, keeping the person at the centre of planning and goals. These methods are chosen to suit each person’s needs rather than being applied the same way for everyone. Charlotte is registered with the British Association for Counselling and Psychotherapy, BACP. She has five years of clinical experience working in the United Kingdom. Sessions are offered in English and are available online by several formats.

Approaches that shape online therapy

Acceptance and Commitment Therapy, ACT, helps people clarify what matters to them and take steps towards those values while allowing difficult thoughts to exist. It can be useful for anxiety, low mood and coping with major life changes. Cognitive Behavioral Therapy, CBT, focuses on spotting patterns of thinking that make problems worse and testing small behaviour changes to see if things improve. It is often used for anxiety, depression and stress management. Charlotte treats therapy as a collaborative process. She will work with each person to decide which approach or mix of approaches best fits their goals and preferences. That way the plan is flexible and can be adjusted as the work progresses. Online sessions are offered by video calls, phone sessions, live chat or text-based messaging to give practical flexibility. Video calls are good when visual connection and conversation feel important. Phone sessions can fit a short break at work or suit people with limited bandwidth. Live chat and text messaging let people check in between sessions or use a written format if that feels easier. These options make it simpler to keep therapy going around busy lives and different schedules.