Donna Hendricks, BACP, NCPS

Donna Hendricks uses a person-centred and evidence-based approach to help people facing difficult moments. She combines practical techniques with thoughtful listening to support adults dealing with stress, anxiety, depression and trauma. Donna has 12 years of experience in voluntary, private and NHS settings across the United Kingdom.

Donna trained in counselling at degree level and then completed a Masters in Cognitive Behavioural Psychotherapy. That combination means she draws on person-centred listening alongside structured CBT methods when these suit a client's needs. She also uses Acceptance and Commitment Therapy, Dialectical Behaviour Therapy and solution-focused ideas as appropriate.

In sessions she starts from the view that the client is the expert on their own life. Conversations focus on what has happened to someone rather than what is wrong with them. Donna aims to make people feel heard, valued and respected while working at a pace they find manageable.

Practical goals might include easing panic, building steady routines, managing mood swings, or handling grief and loss. She also supports people dealing with relationship strain, body image issues, parenting stress and career worries. Additional areas she addresses include ADHD, bipolar difficulties, dissociation and complex attachment concerns.

Sessions are offered in English and take place online by video, phone, live chat or text-based messaging. Donna holds BACP and NCPS credentials and has worked across different services for more than a decade.

How therapeutic approaches translate to online care

Donna commonly uses Cognitive Behavioural Therapy and Acceptance and Commitment Therapy in online work. Cognitive Behavioural Therapy focuses on identifying unhelpful thinking and testing small behaviour changes to reduce anxiety and improve mood. Acceptance and Commitment Therapy helps people clarify their values and learn ways to keep moving towards what matters, even when emotions feel difficult.

Choosing an approach is a collaborative process. The therapist will discuss goals, try out methods, and adjust based on what feels most helpful. Clients and the therapist decide together which tools to use and how quickly to progress.

Online sessions are offered by video call, phone, live chat or text-based messaging to make therapy more flexible. Video sessions suit deeper, face-to-face style work. Phone calls can be a simpler option when bandwidth is low. Live chat and text messaging allow shorter check-ins or reflective writing between longer sessions. These options help people fit therapy around work, family or mobility needs while using the approaches above in a practical way.