Lucy Palmer, BACP

Lucy Palmer is a BACP counsellor practising in the United Kingdom. She offers a warm, welcoming approach for people feeling overwhelmed by life changes, grief, anxiety, depression, relationship strain, or questions about identity. Lucy presents herself as approachable and non-judgemental, aiming to help people reconnect with their strengths and resilience.

She trained to a Higher National Diploma level in counselling and has three years of experience. Her background includes roles as a counsellor, listening service volunteer and online peer supporter. These roles shaped her practical, conversational style and her focus on building trust in the room.

Lucy works from a Client-Centred Therapy perspective, placing the therapeutic relationship at the heart of sessions. This means she listens closely, reflects what she hears, and follows the person’s lead to make sense of issues together. She balances warmth with straightforward feedback.

She also draws on ideas from humanistic, cognitive and psychodynamic thinking to adapt to each person's needs. The emphasis is on simple, useful conversations that help people notice patterns, try new ways of coping, and feel more in control of everyday life.

Sessions are offered by video call, telephone, live chat or text messaging, and are arranged by subscription. To begin, a short matching questionnaire is completed and a session is scheduled according to availability. Lucy aims to create a calm space where people can talk through what matters most to them.

How Lucy’s approach works online

Client-Centred Therapy places the person at the heart of the work. The counsellor listens deeply, reflects back what they hear and follows the person's priorities. This style can help with anxiety, depression, identity questions and relationship concerns by creating space to make sense of feelings.

Lucy also uses ideas from humanistic and cognitive thinking when helpful, drawing on different ways to look at thoughts and behaviour. These options are used to support things like coping with life changes, burnout or unhelpful thinking patterns rather than as fixed protocols.

Finding the right approach is part of the process and is decided together. The counsellor will talk about goals, try ways of working, and adjust based on what helps most. This collaborative method means the plan can change as needs and preferences become clearer.

Online sessions are available by video call, telephone, live chat or text-based messaging. Video is useful for face-to-face interaction and non-verbal cues, telephone works well when less bandwidth is needed, and messaging suits brief check-ins or ongoing written dialogue. These options make it easier to fit sessions around work, caregiving or travel and let people choose the way they feel most comfortable engaging.