Fay Wancke, BACP

Fay Wancke works from a client-centred approach, placing the person at the heart of therapy. She believes people know their own stories best and that therapy can help them use their strengths to find change. Fay has three years of professional experience and practises in the United Kingdom.

She helps people with stress and anxiety in everyday life. She also supports those facing low mood and depression, and people dealing with grief and loss. Relationship strains and self-esteem concerns are other common reasons people come to her.

Fay aims for straightforward, respectful sessions. Conversations focus on what matters to the person and on practical steps they can try between meetings. Her style is calm and listening-led, with the client’s goals guiding the work.

Her background includes work with a wide range of life challenges, such as attachment and abandonment issues, adoption and foster care matters, and ageing or caregiver-related stress. She has also supported people through chronic illness, cancer, chronic pain, and the aftermath of separation, domestic violence or other traumatic events.

Sessions are available in English and take place through video calls, phone, live chat or text-based messaging. Fay uses a subscription model for sessions, and people are matched after completing a short questionnaire via the Start Therapy button.

She welcomes enquiries from adults seeking a collaborative space to talk through problems and build clearer ways forward.

Client-centred care online and how it helps

Client-Centred Therapy focuses on understanding the person’s experience without judgement. The therapist listens closely and helps people identify their own strengths and goals, which can be useful for anxiety, low mood, relationship concerns and grief.

Fay uses this collaborative style to shape sessions around what each person needs. She works with clients to decide which approaches and goals feel most helpful, and revisits the plan as progress is made. Finding the right way of working is part of the therapy journey and will be decided together based on needs and preferences.

Online sessions can be arranged as video calls, phone appointments, live chat or text-based messaging. Video is useful for face-to-face conversation and non-verbal cues. Phone calls work well when bandwidth is limited or for shorter check-ins. Live chat and messaging suit people who prefer written communication or need more flexible timing. These options make therapy easier to fit around work, caregiving and daily life while keeping the focus on what the client wants to address.