Jen (Jennifer) Luby, BACP

Jen (Jennifer) Luby helps people who are struggling with stress, anxiety, depression, relationship and parenting concerns. She supports those facing grief, trauma and abuse, LGBT issues, low self-esteem, compassion fatigue and major life changes. Her approach aims to make starting therapy feel manageable and straightforward.

Jen uses a person-centred, relational and trauma-informed way of working. Sessions focus on listening, understanding what matters to the person, and finding practical steps that fit their life. She adapts pace and style so people can explore difficult memories or build new coping skills without feeling overwhelmed.

People who identify as neurodivergent, including autistic people and those with ADHD, are welcomed and supported with awareness of different communication and processing styles. She also aims to be affirming of LGBT identities and to respect varied class and cultural backgrounds.

Jen trained in counselling at the University of Cumbria and holds a First-Class Honours degree from the University of Central Lancashire. She completed a Postgraduate Diploma with Merit at the University of Leeds and is registered with the British Association for Counselling and Psychotherapy, BACP.

She takes part in regular supervision and ongoing professional learning. That means the care she offers is reviewed and refreshed. Sessions are offered online by video, phone, live chat or text-based messaging to suit different needs and timetables.

Therapeutic approaches and what online therapy offers

Jen works from person-centred and trauma-informed ways of working. Person-centred practice focuses on understanding the person's experience and building a trusting relationship so they can explore what matters. It helps with low self-esteem, life direction and feeling heard. Trauma-informed ways of working pay attention to how past distress affects the present and aim to reduce re-triggering while pacing the work to suit the individual.

Finding the right approach is part of the therapy process. The therapist will work together with the person to choose which ways of working feel most helpful, based on their goals, needs and preferences. That collaborative process allows adjustments as progress is made or new issues arise.

Online therapy through video calls, phone sessions, live chat or text-based messaging offers practical flexibility. Video calls let people use visual cues and maintain a face-to-face rhythm. Phone sessions can fit into a short break or use less bandwidth. Live chat and text messaging suit quick check-ins, reflective writing or times when processing in words feels easier. Together these options make it simpler to fit therapy around work, caring duties and busy lives while still receiving consistent support from a registered professional.