Joanne McKenzie, NCPS

Joanne McKenzie is a therapeutic counsellor who practises a client-centred style of work. She holds the NCPS credential and brings four years of professional experience to her practice. Joanne aims to make the first step into therapy feel more manageable for people who are worried or unsure.

Joanne focuses on everyday struggles such as stress, anxiety and low self-esteem. She also supports people dealing with depression, relationship difficulties, LGBT concerns and grief. Her work includes helping those facing trauma, abuse, eating issues and major life changes.

Her approach starts with listening. She creates a calm space where people can talk through their thoughts and feelings without fear of judgment. Sessions look at what matters most to the individual and build from there, rather than following a fixed script.

Joanne draws on practical tools alongside open conversation. She uses techniques from cognitive behavioural therapy and mindfulness to help people manage unhelpful thoughts and stay grounded. Solution-focused ideas are used when clients want clear, short-term steps to make change.

Joanne is based in the United Kingdom and works in English. She can help with a wide range of concerns including parenting stress, career pressure, anger, bipolar support and coping with separation or abandonment. Her aim is to work collaboratively so people feel steadier and more able to move forward.

How Joanne blends approaches for online support

Client-centred therapy focuses on listening and understanding the person as they are. It helps build trust and lets someone set the pace for what they want to focus on. Cognitive behavioural therapy, or CBT, gives straightforward tools to notice and change unhelpful thinking patterns and behaviours, which can ease symptoms of anxiety and low mood.

Finding the right approach is part of the work. Joanne will talk with each person about their goals and preferences and suggest which methods to try. That decision is collaborative and can be adjusted as the work progresses so the plan fits what the person needs.

Online sessions are offered by video call, phone, live chat or text-based messaging to suit different days and routines. Video calls work well for deeper conversations and visual contact, phone sessions suit people with lower bandwidth, and chat or messaging can be useful for short check-ins or when writing feels easier. These options make it simpler to fit therapy around work, school runs or caring responsibilities while keeping the focus on practical change.