Nicola Heaps, BACP

Nicola Heaps is a counsellor based in the United Kingdom who supports people facing stress, anxiety, relationship difficulties, grief and loss, parenting pressures, and major life changes. She also addresses trauma and abuse, intimacy concerns, anger, low self-esteem, depression and compassion fatigue. Nicola holds BACP, which denotes membership of the British Association for Counselling and Psychotherapy. Nicola uses a straightforward, person-focused way of working. Sessions are shaped around what each person brings. She listens first and helps people set manageable goals. The conversations aim to be gentle but purposeful. Her approach draws on client-centred principles. That means the person is treated with respect and the counsellor follows their lead. Solution-focused ideas are also used to spot strengths and build practical steps forward. Together these approaches can suit problems like feeling stuck, coping with loss, or finding new ways to relate to others. Nicola’s experience spans three years of practice in the UK. She has worked with matters such as end of life concerns, adoption and foster care issues, blended family challenges, and caregiving stress. She also supports people dealing with chronic illness, body image, commitment worries and attachment difficulties. People can expect clear, short-term options or longer conversations depending on need. Nicola explains choices and helps set a plan each step of the way. She aims to create a calm space where people feel heard and can try out different ways of coping.

How client-centred and solution-focused work online can help

Client-Centred Therapy places the person at the heart of the process. The counsellor listens without judgement and follows the person’s priorities. This style helps when someone needs a supportive space to talk through feelings like grief or anxiety and to feel understood.

Solution-Focused Therapy concentrates on small, practical steps and what already works. It helps people move from feeling stuck to trying clear, achievable changes. This approach often suits relationship issues, stress, and coping with life transitions.

Finding the right approach is part of the work. Nicola will discuss options with each person and decide together what feels best based on goals and preferences. That collaborative process means methods can be adapted as therapy continues.

Online sessions can be easier to fit into busy lives. Video calls allow face-to-face conversation when meeting in person isn’t possible, phone sessions need less bandwidth, and text or live chat can suit short check-ins or days when writing feels easier. These formats offer flexibility for different routines and needs while keeping therapeutic goals central.