Raphaella Heaven, BACP

Raphaella Heaven offers a Client-Centred approach that places the person at the heart of therapy. She creates a calm, respectful space where people can talk about overwhelming feelings and practical problems. Raphaella aims to build trust and understanding so people feel heard and able to make changes.

She has five years of professional experience in the United Kingdom. Raphaella has helped people who are struggling with stress, anxiety and depression. She also supports those coping with grief, trauma and relationship concerns.

Her work includes attention to intimacy-related issues, parenting stresses and the effects of isolation or loneliness. She has additional focus on areas such as avoidant personality, codependency and social anxiety and phobia. Raphaella also brings experience with serious health concerns, including cancer, hospice and end-of-life counselling.

Raphaella uses creative tools when they suit a person’s needs. She may invite drawing, timelines or music to help people express thoughts and feelings that are hard to say. She adapts the session to what each person finds helpful and suggests simple exercises to use between meetings.

Sessions are offered in English and take place online by video, phone, live chat or text messaging. Fees vary with location and therapist availability and are managed through a subscription that can be cancelled at any time. To begin, select the Start Therapy button and complete the short matching questionnaire, then schedule a session according to availability.

Client-Centred Practice and Online Therapy

Raphaella works from a Client-Centred perspective that prioritises the person's own experience. This approach involves active listening, empathy and reflecting what a person says so they can make sense of feelings and choices. It can be helpful for stress, anxiety, depression, grief and relationship concerns.

She also uses creative methods alongside client-centred work, such as drawing, timelines and music, when these tools help someone express things that are hard to put into words. These techniques can be useful for trauma, intimacy-related issues and processing loss.

Choosing the right approach is part of the therapy process. Raphaella will talk with each person about their needs, goals and preferences, and together they will decide which way of working feels most helpful. The plan can be adjusted over time as goals change.

Online therapy offers flexibility and practical options. Video calls let people meet face to face from different locations, phone sessions can be easier when bandwidth is low, and live chat or text messaging suits shorter check-ins or when typing feels more comfortable. These formats make it simpler to fit therapy around work, family and daily life while still maintaining a consistent process with a registered or accredited professional.