Susan Jenner, BACP

Susan Jenner offers straightforward, supportive counselling for people feeling overwhelmed by stress, anxiety, low mood, grief or addiction. She focuses on helping clients notice what matters to them and take manageable steps forward. Her style aims to be warm and down-to-earth so people feel heard and respected from the first conversation.

Susan has 16 years of practice in the United Kingdom, including work in a charity setting, counselling university students and running a private practice. She is registered with the British Association for Counselling and Psychotherapy - BACP. That background means she is familiar with a wide range of everyday pressures and longer-term struggles.

Her approach draws on a mix of methods. She uses client-centred listening to understand each person’s story. Cognitive behavioural techniques help with thinking and behaviour patterns that keep problems going. Mindfulness and Acceptance and Commitment Therapy (ACT) methods support managing difficult feelings and focusing on values.

Susan also brings experience with trauma and abuse, bereavement, sleeping and eating concerns, parenting stresses, relationship and intimacy-related issues, and mood conditions such as bipolar. She can help with practical coping strategies, rebuilding confidence, and making changes that fit a person’s life.

Sessions aim to be collaborative. Susan treats people as the experts on their own lives and helps them try out new ways of responding to challenges. She works in plain language and encourages small, realistic goals that add up to meaningful change.

How Susan’s approaches translate to online counselling

Acceptance and Commitment Therapy (ACT) helps people notice painful thoughts and feelings without being driven by them, and to act in ways that match their values. It can be useful for long-term anxiety, depression and coping with major life changes. Cognitive Behavioural Therapy (CBT) looks at patterns of thinking and behaviour and uses practical exercises to reduce symptoms and build new habits. It’s often helpful for anxiety, low mood and sleep problems. Client-Centred Therapy focuses on attentive listening and helping a person find their own direction, which supports self-esteem and clearer decision-making.

Finding the right approach is part of the work. The therapist will discuss goals, preferences and practical needs and suggest which methods to try first. That choice is reviewed over time so sessions stay focused on what is most useful for the individual.

Online formats include video calls, phone sessions, live chat and text-based messaging, which offer flexibility for different lives and routines. Video sessions allow a fuller conversation similar to face-to-face work, phone calls can be easier when visual bandwidth is limited, and messaging or live chat can suit brief check-ins or people who prefer writing. These options make counselling easier to fit around work, family and other commitments while keeping the therapy collaborative and goal focused.