Mandy Cross, BACP

Mandy Cross is a counsellor with 11 years of experience based in the United Kingdom. She works with people facing stress, anxiety, depression and trauma. Mandy also helps with relationship and intimacy concerns, addiction, grief and self-esteem issues.

She uses a mix of approaches to suit each person. Mandy draws on Client-Centred Therapy to build a respectful, non-judgemental space. She also uses Cognitive Behavioural Therapy to help identify patterns of thinking and behaviour that keep problems going.

Mandy prefers a warm, interactive style. Sessions are conversational and focused on practical change as well as emotional understanding. She avoids labels and aims to treat each person as an individual with their own story.

Her work has covered a wide range of concerns over the years, including bipolar difficulties, eating and sleeping problems, anger, career stresses and compassion fatigue. She has supported people dealing with abandonment, attachment issues, chronic illness, caregiver strain and end-of-life matters.

Mandy adapts the pace and techniques to what a person needs. That might mean short, solution-focused steps or deeper exploration of meaning and values. She explains options clearly and works with people to agree a plan that feels manageable.

To begin, people complete a short matching questionnaire and then arrange sessions that suit their schedule. Mandy offers video calls, phone sessions, live chat and text-based messaging to make counselling easier to fit into busy lives.

How Mandy's Approaches Work Online

Client-Centred Therapy focuses on giving a person space to be heard without judgement. This approach helps people who need acceptance and understanding to build confidence and clarify what they want to change. Cognitive Behavioural Therapy (CBT) looks at links between thoughts, feelings and actions and uses simple exercises to test and change unhelpful patterns; it can be useful for anxiety, low mood and stress. Existential Therapy helps people think about meaning, choice and values when life changes feel overwhelming and can be helpful for those facing big transitions.

Finding the right approach is part of the work. Mandy collaborates with each person to choose methods that fit their needs, goals and preferences. She will explain options, try techniques together and adjust the plan if something is not helping.

Online therapy options include video calls, phone sessions, live chat and text-based messaging. Video calls are useful for face-to-face conversation and shared exercises. Phone sessions can be easier when bandwidth is limited or when someone prefers not to be on camera. Live chat or text messaging suit shorter check-ins, flexible scheduling or ongoing support between fuller sessions. These formats make counselling more accessible and easier to fit around work, family or other commitments.